All Payments Are Final & Non-Refundable
Once a payment has been successfully completed, it cannot be cancelled, reversed, or refunded. Please verify your plan, price, calling validity, and student card details carefully before making a payment.
No Refund Policy
At AsuliaTech, we are committed to providing reliable, high-uptime smart card communication services for school students and institutions.
All plan purchases and service payments made through the AsuliaTech website or payment portals are final and non-refundable.
Once a customer or parent successfully completes a payment for any calling plan, student subscription, or digital service, the transaction cannot be cancelled or refunded.
Non-Refundable Purchases
Refunds will not be provided under any circumstances, including but not limited to:
Customers are advised to carefully double-check the selected plan, price, talktime minutes, and card number prior to completing checkout.
Plan Usage & Expiry
Purchased calling plans and talktime minutes are allocated automatically according to the plan rules chosen at the time of purchase.
Unused daily calling quotas or expired validity minutes will not rollover or be converted to cash under any circumstances.
Failed or Pending Transactions
If money is debited from your bank account, card, or UPI wallet but your recharge plan is not activated immediately, please do not panic.
Please contact AsuliaTech Customer Support with your Payment Reference / Transaction ID. Upon verification with payment gateway logs, eligible transactions will be manually activated or settled promptly.
Failed gateway transactions are handled as banking settlement issues and fall under payment verification rather than monetary refunds.
Duplicate Payments
If the same transaction is processed twice due to network lag, share both transaction reference IDs with AsuliaTech support.
Our audit team will review the double payment and credit the additional validity or adjust the balance accordingly.
Technical Issues
If you face any service interruption or card reading failure on hardware terminals, contact support immediately for assistance.
Technical glitches will be resolved promptly by our support team; however, technical queries do not automatically qualify for monetary refunds.
Plan Modifications
Once a plan is active, it cannot be downgraded, transferred to another student card, or exchanged for cash.
Customer Responsibility
Before confirming payment, users are strictly responsible for verifying:
Policy Updates
AsuliaTech reserves the right to modify this policy at any time. Updates will be posted on this page with an updated revision date.
Have a Payment Question?
Our support team is available to assist you with transaction verifications.